Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. Can I change my billing or shipping information?
Once an order has been placed, changes to billing or shipping address information are not recommended. However, if you need to make a change, please contact our Customer Service team at contact@vinylma.com as soon as possible during the order processing stage. If the package has not yet been dispatched, we can accommodate the new address. However, if the package is already in transit, changes to the shipping address cannot be made.
2. What forms of payment do you accept?
We accept the following payment methods:
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VISA
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Mastercard
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American Express
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Discover Card
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PayPal
3. How will I know if my payment has been received?
Once your payment has been successfully processed, you will receive a notification email confirming receipt of payment. Additionally, you can log into your account on vinylma.com to check the status of your order. If payment has been received, the order status will be marked as "Processing."
4. Do you provide invoices?
Yes, an invoice will be emailed to you once your order has been placed and payment has been cleared.
5. How can I find shipping charges?
For detailed information about shipping charges, please refer to our Shipping Policy page.
6. Can I send a purchase as a gift to a different address?
Yes, we offer the option to send your order to an address different from the billing address. Simply provide the recipient’s address during checkout.
7. How can I track my shipment?
Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number. This tracking number will allow you to monitor your shipment’s progress.
8. How will I know if my order has been shipped?
Once your order is dispatched, you will receive an email confirmation with a tracking number. Please note that it may take 1 to 3 business days for the tracking information to be updated in the courier's system after you receive the notification.
9. Where is my confirmation email?
If you have not received your confirmation email, please check your spam or junk email folder. If you still cannot locate it, contact our support team at contact@vinylma.com. Our team typically responds within 1 hour to 1 business day.